Shipping

​Orders will be shipped within 3-5 working days, unless advised otherwise.

Free shipping on all UK orders.

They will be sent via registered post. 

​Returns & Exchanges

​I want you to love everything you receive from JoJo Harris.

​If something isn't quite right, here's how it works.

​I accept returns within 14 days of delivery. Items need to come back unworn, in their original condition and in the original packaging.

​To start a return, email me at enquiries@jojoharris.com with your order number and I'll get back to you within 48 hours with everything you need.

Return postage is down to you unless the item is faulty or I've sent the wrong thing. I'd recommend a tracked service as I can't take responsibility for anything lost on the way back.

​Exchanges

​If you'd like something different, just return the original and place a new order.

​Faulty Items

It's very rare, but if something arrives damaged, please email me within 48 hours with a photo. I'll sort it - a replacement or full refund, whichever you'd prefer.

​Bespoke and Personalised Pieces

Because these are made especially for you, I'm not able to accept returns on bespoke orders unless they arrive faulty.

​Refunds

​Once your return arrives with me, I'll process your refund within 5 working days back to your original payment method.

​Any questions at all, just get in touch.

​enquiries@jojoharris.com

Metal sensitivity?

Gold vermeil sits over a sterling silver base and is generally well tolerated.

Gold plated pieces use a thinner layer on brass. 

If you're sure which is right for you, email me before you order and I'll help you choose enquiries@jojoharris.com